On the hunt for that perfect rare plant? Need advice on how to create and care for your urban jungle?
We’re here to help.
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Who is Sapphy?Sapphy is the type of dragon that points out the names of plants in random places, even when no one asks. She is enthusiastic about learning about as many plants as she can and cannot keep her love of plants to herself. She can often be found taking naps surrounded by her beloved collection. She was also kind enough to let us use her on our Logo, as we spread the word of how awesome plants are.
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I ordered a plant. When will it ship?We ship our plants on Monday and Tuesday of each week. We want to give all of our plants the shortest shipping times possible - we don’t want to stress them out! - so we do what we can to ensure that they aren’t stuck sitting in a warehouse over a weekend.
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I ordered plants and another item. Will they all ship together?Yes! We’ll ship all of your items along with your plants, on Monday or Tuesday of each week.
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I ordered a few retail items, but no plants. When will they ship?"As soon as possible! If your order doesn’t contain anything ‘perishable’, it will be shipped out ASAP.
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What does a ‘Plant Consulting’ session cover?That’s completely up to you! Everyone is in a different place on their plant journey, so we don’t offer a set ‘cookie cutter’ approach. We’re here to help YOU! Topics to be discussed may include: plants you like, plants you feel like you can’t keep alive, different types of soil mediums, watering schedules for particular plants, your plants wishlist, how to get bigger leaves, why moss poles matter, and just about anything else plant-y you can think of.
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What is the best way to propagate a plant?This depends on the plant itself. Most plants are fine with being propagated in water, but some may benefit from extra measures like sphagnum moss or perlite. Succulents, for the most part, even can be propagated directly into dirt. If you have a propagated plant that hasn’t produced roots for a while, try moving it to a warm spot, like a windowsill, or putting it on a heat pad. One universal tip: let the plant heal or callous over before placing in water or other substrate.
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If there is an issue with my order, what should I do?"Please let us know as soon as possible! We want to ensure that every Sapphire customer has a pleasant experience and is happy with every purchase. Please feel free to call or email us and we’ll make it right. You can also check out our policies page to learn more.
Come visit Sapphire Dragon Gardens in Rohnert, California!
5430 Commerce Blvd, Suite 2A
Rohnert Park, CA 94928
Hours of Operation:
Monday: 11am - 6pm
Tuesday: CLOSED
Wednesday: CLOSED
Thursday: By Appointment
Friday: 11am - 6pm
Saturday: 11am - 6pm
Sunday: 11am - 6pm
RETURN POLICY
We have a 24-hour return policy for all plants and retail items. This ensures that our plants make their way back to us quickly so they can stay healthy! If you’re not happy with your plant, simply request a return within 24 hours of receiving your item.
To request a return, contact us via email at sandra@sapphiredragongardens.com. Be sure to include photos, along with a detailed explanation of your issue. Once we hear from you, we’ll issue a return shipping label, as well as instructions about how and where to send your package. Items must be returned with tracking within 48 hours to be eligible for a refund, and all items must be returned in the same condition they were received. Items sent back to us without first requesting a return will not be accepted.
You can contact us for any return questions at sandra@sapphiredragongardens.com.
DAMAGES
Please inspect your order upon reception and contact us within 24 hours of delivery if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right. We always want you to have a great experience shopping with us!
REFUNDS
Once we’ve received and inspected your return, your purchase will be refunded to your original payment method. Remember, it can take a few days or weeks for your bank or credit card company to process and post the refund.
